FAQs

Frequently Asked Questions

Orders

When will my order ship?

Most orders are processed within 1–3 business days. Shipping times vary depending on the products and participating artisan brands included in your order.

You'll receive tracking information as soon as your order ships.

Can I order products from multiple brands?

Yes.

One of the benefits of shopping with Blaze Mountain is discovering products from multiple artisan makers in one marketplace. Depending on the participating brands, products may arrive in separate shipments.

Do you offer free shipping?

We periodically offer free shipping promotions. Current shipping offers are displayed during checkout.

Can I change or cancel my order?

If your order hasn't entered fulfillment, we'll do our best to make changes.

Please contact us as soon as possible after placing your order.

Products

What kind of wax do your candles use?

Our collections include a variety of premium waxes, including:

  • Soy Wax

  • Coconut Wax

  • Soy Blend

  • Coconut-Apricot Blend

Each product page lists the specific wax used.

Are your candles handmade?

Our Blaze Mountain Signature Collection is hand-poured in small batches.

We also partner with carefully selected artisan makers who create handcrafted candles using their own unique techniques.

Why do candles sometimes look different?

Because many of our candles are handmade, slight variations in color, texture, and appearance are completely normal and part of their unique character.

How long do your candles burn?

Burn time varies by size and wax type.

Estimated burn times are listed on each product page.

Candle Care

How do I get the best burn?

For the best experience:

  • Trim the wick to approximately ¼ inch before each burn.

  • Allow the wax to melt evenly across the surface during the first burn.

  • Avoid burning longer than four hours at a time.

  • Keep candles away from drafts.

Why is my candle tunneling?

Tunneling usually occurs when the first burn isn't long enough to melt the wax across the entire surface.

Always allow the wax pool to reach the edges of the container during the first burn.

How should I store candles?

Store candles in a cool, dry location away from direct sunlight and excessive heat.

Returns

What is your return policy?

Unused, unopened products may be returned within our return window.

Please note that personalized items and certain seasonal products may not be eligible for return.

See our complete Return Policy for details.

What if my candle arrives damaged?

If your order arrives damaged, contact us within 48 hours of delivery with photos of the product and packaging.

We'll work quickly to make it right.

Marketplace

Do you make all of the products you sell?

No.

Blaze Mountain offers both our own Signature Collection and products from carefully selected artisan candle makers.

Our goal is to help customers discover exceptional makers while supporting small businesses.

How do you choose artisan partners?

We evaluate potential partners based on craftsmanship, product quality, fragrance performance, customer experience, and alignment with the Blaze Mountain brand.

Can I sell my candles through Blaze Mountain?

We're always interested in meeting talented makers.

Visit our Become a Vendor page to learn more about partnering with Blaze Mountain through Shopify Collective.

Payments

What payment methods do you accept?

We accept major credit and debit cards along with other payment options available through Shopify at checkout.

Gift Cards

Do gift cards expire?

Our digital gift cards do not expire and can be used toward any eligible purchase on Blaze Mountain.

Contact

Still have questions?

We're happy to help.

Visit our Contact page or email our customer support team, and we'll get back to you as quickly as possible.